Contact IMQRScan
Need help with QR code tracking, editing a destination, branding, downloads, billing, or account access? Send us a message. IMQRScan support will get back to you as soon as possible.
Email Us
support@imqrscan.comFrequently Asked Questions
Quick answers to common support and contact questions.
How do I contact IMQRScan support?
You can email us at support@imqrscan.com or use the contact form on this page. Include your QR name (or project name) and a short description so we can help faster.
What information should I include in my message?
Please share your account email, the QR code type (e.g., URL, Multi-link, vCard Plus), and what you want to change. If it’s a tracking issue, mention the approximate scan time and location.
I updated my dynamic QR destination, why do I still see the old link?
This is usually caused by device or browser caching. Try scanning with a different phone camera app, clear the browser cache, or test using mobile data instead of Wi-Fi. If it persists, contact us and we’ll verify your QR configuration.
Can you help with branded QR code design (logo, color, style)?
Yes. If you want help matching your brand, send your logo (SVG/PNG), preferred colors, and where the QR will be used (print, packaging, menu, poster, etc.). We’ll guide you on scannability and export settings.
Do you support teams and business accounts?
Yes. IMQRScan is built for teams, organize QR codes by projects, manage multiple use cases, and scale campaigns with tracking and updates. Contact us if you need a custom setup or onboarding.
Billing or subscription question, who should I contact?
Email support@imqrscan.com with your account email and the topic (invoice, plan change, cancellation, or payment issue). We’ll help you resolve it quickly.