Refund & Cancellation Policy
Last updated: 24 September 2026
This Refund & Cancellation Policy explains when IMQRScan subscription payments and one-time digital purchases may be refundable, how cancellations work, and how policy violations affect refund eligibility.
1. Subscription Cancellation
You may cancel a recurring subscription before its next renewal date to stop future renewal charges. Unless stated otherwise at checkout, cancellation takes effect at the end of the current paid billing period and you may continue using paid features until then, subject to these policies.
Cancellation does not automatically refund charges already paid.
2. Circumstances That May Qualify for a Refund
2.1 Duplicate or Incorrect Charges
If you were charged more than once for the same transaction, or if a processing error caused an incorrect charge, we will review the transaction and refund any verified duplicate or excess amount.
2.2 Verified Non-Delivery Caused by IMQRScan
A refund may be considered where a paid service was not delivered because of a technical failure attributable to IMQRScan and we are unable to restore the purchased service within a reasonable period after you report the issue.
2.3 Material Technical Failure
If a core paid feature materially fails to operate substantially as described and our support team cannot provide a reasonable fix or workaround, we may provide a full or proportionate refund depending on the circumstances and applicable law.
2.4 Renewal Requests Submitted Promptly
Subscription renewals are normally non-refundable once processed. If you forgot to cancel and contact us within 72 hours of the renewal charge, we may review the request as an exceptional case. Approval is discretionary except where applicable law requires a refund or other remedy. Usage of paid features after renewal may be considered when reviewing the request.
3. Non-Refundable Situations
Except where mandatory law provides otherwise, refunds are generally not provided when:
- you change your mind after purchasing a digital service;
- the service, subscription, QR credits or paid features have already been used in whole or in material part;
- you fail to cancel before a scheduled renewal date;
- the issue is caused by your configuration, destination website, printing quality, third-party platform, device, network or failure to follow documented instructions;
- you purchase a promotional, discounted, special-offer or lifetime product that was clearly identified as non-refundable at purchase, subject to mandatory law;
- a QR code stops working because its linked third-party website, domain, file, account or service has changed, expired, been removed or become unavailable;
- you are dissatisfied with scan volume, marketing performance, conversion rate, search ranking or other business result not guaranteed by IMQRScan; or
- your account or content is suspended or terminated for violating our Terms or Acceptable Use Policy.
4. Prohibited-Use Accounts and Refunds
If we reasonably determine that an account, QR code, destination, hosted page, file or campaign violates our Policy, we may disable or terminate the affected service.
Payments connected with a suspended or terminated account are non-refundable where the violation involves prohibited activity such as:
- illegal activity or illegal goods/services;
- fraud, scams, impersonation or deceptive schemes;
- phishing, credential theft, malware, malicious downloads or harmful code;
- casinos, betting, wagering or gambling services;
- alcoholic beverages, liquor sales, ordering, distribution, advertising or promotion;
- tobacco, cigarettes, cigars, vaping/e-cigarette products, nicotine products, or smoking-related sales, advertising or promotion;
- pornography, sexually explicit content, sexual services or explicit/graphic nudity; or
- other serious violations identified in our Terms or Acceptable Use Policy.
This non-refund rule does not remove any refund, reversal or remedy that IMQRScan is legally required to provide, including correction of a verified duplicate or erroneous charge where applicable.
5. One-Time Purchases and QR Credits
One-time digital purchases, including QR credits or similar consumable features, are normally non-refundable once delivered, activated or used. Verified non-delivery caused by IMQRScan may qualify for a refund after investigation.
6. How to Request a Refund
Email support@imqrscan.com with the subject Refund Request and include:
- the email address associated with your IMQRScan account;
- invoice, receipt or transaction reference where available;
- the date and amount charged;
- the reason for the request; and
- screenshots or error information where the request involves a technical problem.
7. Review and Processing
We aim to review complete refund requests within 5–7 business days. If approved, we generally submit the refund to the original payment method. The time for funds to appear depends on the payment processor, card network and financial institution and may be outside IMQRScan's control.
8. Chargebacks and Payment Disputes
Please contact us first so we can investigate a billing issue. Nothing in this policy removes your lawful right to contact your bank, card issuer or payment provider. If a chargeback or payment dispute is opened, we may provide relevant transaction, account and service-delivery evidence to the payment provider and may temporarily restrict the affected account where reasonably necessary to prevent further loss or abuse.
9. Access After a Refund
If a refund is issued for a paid plan or digital purchase, the corresponding paid access, credits, features, hosted content or subscription benefits may be reduced, revoked or terminated to reflect the refunded transaction.
10. Mandatory Consumer Rights
Nothing in this Refund & Cancellation Policy excludes or limits consumer rights or remedies that cannot legally be excluded under applicable law. Where a mandatory legal rule conflicts with this policy, the mandatory rule will apply.
11. Policy Changes
We may update this policy for legal, operational, security or product reasons. The "Last updated" date will show the latest revision. Changes do not remove rights that have already accrued under mandatory law.
12. Contact
For cancellation, billing or refund questions, contact support@imqrscan.com.